Mountain Guides, Book Your Mountain Experiences

Customer assistance

What does it mean to reserve an excursion?

What does it mean to reserve an excursion?

The excursion reservation service lets you choose a specific excursion among all those available for each specific location.

The excursion refers to an activity (for example: climbing), it takes place in a specific location (for example: Tre Cime di Lavaredo), it has a predetermined itinerary (for example: Spigolo Giallo route) and defined characteristics (difficulty, duration, number of participants, ...)

Powrock offers you two typologies of excursion:

Individual excursions, led by a dedicated mountain guide. The reservation can be made for a number of participants that is no greater than the maximum number allowed. You can choose the date you prefer for the excursion, subject to the availability of a guide. The price shown is per excursion, independently of the number of participants.
Group excursions, led by a shared mountain guide. The reservation may be made for a number of participants that is no greater than the number of remaining openings on the chosen dates. You may choose to reserve any date among those available. The price shown is per person.

All the excursions proposed here, whether individual or group, are led by a mountain guide, certified and registered with the Albo delle Guide Alpine, the association of mountain guides.

What is meant by individual excursion and group excursion?

What is meant by individual excursion and group excursion?

Individual excursions are led by a dedicated mountain guide. These are exclusive experiences, which may be taken alone, with family or with friends. They are called individual because they must be reserved in a single reservation session for a number of participants that is no greater than the maximum number allowed. The price shown is for the excursion, independently of the number of participants.

Group excursions are led by a shared mountain guide. These are experiences shared with other mountain lovers who reserve the same excursion (at different times in different reservation sessions), that you can take alone, with your family or with friends. The reservation may be made for a number of participants that is no greater than the remaining openings available on the chosen date, at the time of reservation. The price shown on the excursion presentation page is per person.

What does it mean to reserve a mountain guide?

What does it mean to reserve a mountain guide?

The mountain guide reservation service lets you reserve a guide in a specific location, for a specific activity that will take place in the area you wish to visit.

The service is dedicated to those who are interested in an activity (for example: ski mountaineering, mountain climbing, trekking, ...) but don't know what excursion to take or simply want to have a guide to help choose and lead them along a route. Your guide will advise you and guide you on a "personalized" excursion, tailored to your desires and to your level of mountain experience and training. The reservation is individual for a dedicated mountain guide.

The reservation can be made for a number of participants no greater than the maximum number allowed. Subject to availability, you are free to choose the date you prefer to take the excursion. The price shown is for one day with the guide, independently of the number of participants.

How does the search by location work?

How does the search by location work?

The Powrock reservation system is based on the localization of the excursions and the mountain guides.

The location search field progressively autofills, offering you the closest values as you type in the location you wish to visit.

The values that are offered are associated with the presence/coverage of the mountain guides. Therefore if the name of a specific location is not visualized, it means that the service is not active at this time for that location.

You could also repeat the search for a nearby location, a larger or more important tourist destination, where you will surely find an answer to your needs. In any case, we invite you to search by destination, using the names of towns or more recognizable tourist locations.

You can also search for values such as the province, the valleys (for example: Alta Badia), the ski areas (for example: Dolomiti Superski), the mountain ranges and the mountains (for example: Dolomiti – Tre Cime di Lavaredo), the natural parks (for example: Stelvio National Park), ...: the system will give you all the locations associated with these values and you will be able to choose the one you prefer for your next mountain experience.

Can the mountain guide cancel, modify or interrupt an excursion?

Can the mountain guide cancel, modify or interrupt an excursion?

The mountain guide can cancel, interrupt or modify the route of your excursion should he deem that the minimum safety conditions cannot be guaranteed.

Reasons for cancellation, interruption or change may be caused by:

climate conditions,
the environmental conditions of the terrain,
injury to the participants,
training and experience of the participants,
behaviour of the participants,
force majeure, such as for example the interruption of ski lift service, breakage of equipment during the excursion, lack of or inadequacy of the technical material required for the excursion, ...

In case of cancellation, the cost of the excursion will be fully reimbursed. If the excursion was cancelled for reasons that depend on misconduct or serious errors on the part of the participants, no refunds may be claimed.

If you and your guide are both available, the excursion may be rescheduled for another day.

Should the excursion be interrupted or modified, no refund will be made.

Requests for refunds should be sent to customer@powrock.com

Mountain guides assistance

Why Powrock?

Why Powrock?

Because Powrock is a "guide-centred" system whose goals include promoting and enhancing the professional figure of the mountain guide. Our mission is in fact to become the brand of reference in the market for the disciplines, activities and services that lie within the perimeter of a guide's expertise.

The model we offer is not simply a response to new market dynamics and needs, it is a solution to the critical nodes and issues of the guide's profession.

In synthesis, the advantages of joining Powrock can be:

better performance of overall sales
control and optimization of sales
optimization of workday coverage
certainty of reservations and earnings
barrier against "competitors"
customer fidelisation

If you want to know more, write us at guide@powrock.com

What are the main principles behind the Powrock model?

What are the main principles behind the Powrock model?

The Powrock model is based on:

real time availability, that allows the customer to reserve the service he wants immediately, whether it be a specific excursion, individual or group, or a day with a guide for a generic activity ("personalised" excursion to determine with the customer).
the guide's knowledge of the territory, meaning the area (the locations) in which he generally exercises his profession, to allow the system to associate the reservations with the guides who work in that given territory,
a complete, univocal and homogeneous offer of activities and excursions, which may be reserved based on the availability of the guides who operate in the territory in which these excursions take place [*], to offer the customer established and recognizable standards of quality.

In order for the booking to work as it should, it is essential that the guide:

efficiently administer his calendar of available days, keeping it perfectly up-to-date using the system at his disposal.
indicate the locations in which he operates, coherently with the way he manages his available time. If he needs to change the region or area he works in, he must immediately report the fact to the email address guide@powrock.com.
actively participate in building our offer by proposing activities, excursions, services and initiatives in a collaborative spirit, aimed at developing and promoting opportunities in his area of competence.

[*] One of the distinctive characteristics of the model is that the activities and excursions are offered univocally by Powrock. All the guides who work in a specific area are therefore associated with all the activities and excursions available in that territory. When a customer reserves an activity or an excursion, the system assigns the reservation to one of the guides who is free on that date.

Can mountaineering schools join Powrock?

Can mountaineering schools join Powrock?

Yes, mountaineering schools can join Powrock.

To join, the school must submit a request to the email address guide@powrock.com, specifying:

name of the school
e-mail
web site
address
telephone number
generic area/locations of territorial competence
number of guides in the school

One of our representatives will promptly contact the school to provide all the required information.

What is meant by individual excursion?

What is meant by individual excursion?

Individual excursion means an activity (for example: rock climbing) that takes place in a specific location (for example: Tre Cime di Lavaredo), has a predetermined route (for example: via Spigolo Giallo) and defined characteristics (difficulty, duration, number of participants, ...).

It is called individual because it must be reserved in a single reservation session, by a single customer, for a number of participants that does not exceed the maximum number allowed. It has a period of validity (seasonal/feasible).

It may always be reserved for the dates included in the period of validity, if at least one guide is available on that date.

The individual excursion may last one or more days.

If the duration is one day, it may always be reserved directly, using the online reservation system, depending on the availability of the guides in that territory. The price shown is per excursion, independently of the number of participants.
If the duration is more than one day, the reservation must be made upon request.The pricing policy may vary in relation to the type of excursion and may be indicated per person or per excursion.

All individual excursions will be accompanied by a dedicated mountain guide.

What is meant by group excursion?

What is meant by group excursion?

There are two types of group excursion:

the specific excursion, referred to an activity (for example: via ferrata) to take place in a specific place (for example: Col dei Bos, Cortina d'Ampezzo), having a predetermined route (for example: ferrata degli Alpini) and defined characteristics (difficulty, duration, number of participants, ... )
[→ via ferrata degli Alpini al Col dei Bos, Cortina d’Ampezzo]
the "roulette" excursion, referred to an activity (for example: via ferrata) to take place in an area with a variety of possible itineraries, included within a range of defined characteristics (difficulty, duration, number of participants, ... ).
[→ vie ferrate di Cortina d’Ampezzo]

It is called a group excursion because it may be reserved in more than one reservation session, by different clients, for a number of participants no greater than the maximum number allowed and not exceeding the number of positions open at the time of reservation.

It has a period of validity (season/feasible).

It indicates specific dates for the excursion on which the reservation may be made.

The price shown is per person.

The group excursion may last one or more days.

If the duration is one day, it may always be reserved directly, using the online reservation system, depending on the availability of the guides in that territory.
If the duration is more than one day, the reservation must be made upon request.

All group excursions will be accompanied by a shared mountain guide.

What is meant by reserving a day with a guide for an activity?

What is meant by reserving a day with a guide for an activity?

Activity refers generically to the various disciplines that are part of the mountain guide's area of expertise: high-altitude mountain climbing, rock climbing, ice and via ferrata climbing, snowshoeing, ski mountaineering, backcountry skiing, canyoning, trekking.

Powrock offers a reservation service for a day with a guide to all customers who don't know what excursion to take or simply want a guide to advise them or choose for them.

To make a reservation, the customer must choose the location where he wants to go and the activity he is interested in. Having verified that a guide is available in the area, the reservation may then be made.

The number of participants who may be included in the reservation and the price for the day vary in relation to the type of activity that is chosen.

Every presentation page associated with a location and an activity specifies the technical characteristics used to choose the excursion (for example: classic rock-climbing on routes up to grade VI max.).

The activity has a period of validity (seasonal/feasible).

It can always be reserved directly, using the online reservation system, for the dates included in the period of validity, if there is at least one guide available.

All reservations for an activity include the services of a dedicated mountain guide.

Tour operator assistance

Why Powrock?

Why Powrock?

Because Powrock is the leading brand in all disciplines, activities and excursions in the mountains or in similar environments, which are part of the area of competence of mountain guides.

It allows tourist operators to have one single interlocutor to reserve excursions for their customers, for business and leisure, across the entire range of the Alps and the areas in the world where mountain guides operate.

It guarantees:

a vast and complete choice of activities and excursions
wide-ranging coverage of the territory
availability of guides
quality of service
customisation of service
advantageous economic conditions

The tour operators can therefore obtain:

an enhanced range of products to offer with a distinctive service for their customers
increased general sales performance
simplified working processes and optimised organization
secure reservations and control over the service
customer satisfaction and fidelisation

For further information write to us at info@powrock.com

What activities lie within the scope of a mountain guide?

What activities lie within the scope of a mountain guide?

Mountain guides are the only mountain professionals, recognised and certified by law to teach, train and accompany persons, with respect to the activities that can be practiced in the mountains or similar environments. The only exception regards the teaching of skiing techniques on downhill or cross-country ski runs, which is the exclusive pertinence of ski instructors.

The areas of activities that Powrock proposes are those that lie specifically within the perimeter of the guide's expertise, and others in which they excel due to their physical, technical and environmental training:

high-altitude mountain climbing
climbing on ice, rock, mixed terrain
climbing on via ferratas
ski mountaineering
backcountry skiing
snowshoeing
canyoning
volcano excursions
trekking
ski touring
e-bike and mountain bike

In the indicated fields, Powrock offers the possibility of reserving one or more guides and organizing upon request, for individuals or groups, for one or more days:

teaching and training sessions
activities and excursions
journeys and expeditions

What can a TO or TA reserve with Powrock?

What can a TO or TA reserve with Powrock?

Tour operators can reserve one or more Powrock mountain guides for:

a generic activity (for example: climbing)
a teaching and training course
a specific excursion (for example: climbing the Spigolo Giallo to the Tre Cime di Lavaredo)
a journey or an expedition

A guide can be reserved for one or more days, for both individual and group excursions.

The guide may be reserved for one of the proposals in the catalogue. The reservation may also be customised upon request by the participants, accurately assessing the activities, routes and services in relation to the experience, technical capacity and degree of physical preparation of participants in the excursion.

For business groups and incentives, we organize customised activities and programmes to meet the needs of companies and the typology of the event.

Powrock is also available to organize any related services necessary to structure the complete package, such as hotels, mountain huts, restaurants and mountain farms, transportation, ski lifts, rental materials...

The Tour Operators and Travel Agencies can request Powrock services for their customers, by sending their request info@powrock.com

How can a TO make a reservation?

How can a TO make a reservation?

The Tour Operators and Travel Agencies interested in Powrock services can send a request to info@powrock.com specifying:

the name of the agency
name and surname of contact
address
telephone number
accurate description of the service requested
number of participants
period in which the activity may take place

Our representative will promptly respond to the request with all the required information.

Book your guide

VelocityViewServlet : Error processing a template for path '/WEB-INF/templates/instance/excursions_preview.vm'