Offer and services

Customer assistance

• How to start
• Booking
• Organization
• Changes and cancellations

Mountain guides assistance

• How to partecipate
• Offer and services
• Policy and rules

Tour operator assistance

• Dedicated service

• How are the Powrock proposals structured?

  The catalogue is structured to respond to the various requirements of the customer and divided into three sections:

  1. catalogue of individual excursions
     [activity, place and route - dedicated mountain guide] 
  2. catalogue of group excursions
     [activity, date of excursion, place and route – shared mountain guide] 
  3. reservation service for a day with a guide for a generic activity
     [excursion to be defined – dedicated mountain guide]

  The guide who joins Powrock is associated by default to the proposed excursions and activities available in his area of territorial competence (locations) and will therefore be eligible to be matched to the relative reservations, depending on his available dates and on those of his colleagues operating in the same area.

  For any limitations, the guide must set to his/her excursions or activities, please send notice to the email address: guide@ powrock.com

• What is meant by individual excursion?

  Individual excursion means an activity (for example: rock climbing) that takes place in a specific location (for example: Tre Cime di Lavaredo), has a predetermined route (for example: via Spigolo Giallo) and defined characteristics (difficulty, duration, number of participants, ...).

  It is called individual because it must be reserved in a single reservation session, by a single customer, for a number of participants that does not exceed the maximum number allowed. It has a period of validity (seasonal/feasible).

  It may always be reserved for the dates included in the period of validity, if at least one guide is available on that date.

  The individual excursion may last one or more days.

  1. If the duration is one day, it may always be reserved directly, using the online reservation system, depending on the availability of the guides in that territory. The price shown is per excursion, independently of the number of participants.
  2. If the duration is more than one day, the reservation must be made upon request.The pricing policy may vary in relation to the type of excursion and may be indicated per person or per excursion.

  All individual excursions will be accompanied by a dedicated mountain guide.

• What is meant by group excursion?

  There are two types of group excursion:

  1. the specific excursion, referred to an activity (for example: via ferrata) to take place in a specific place (for example: Col dei Bos, Cortina d'Ampezzo), having a predetermined route (for example: ferrata degli Alpini) and defined characteristics (difficulty, duration, number of participants, ... )
     [→ via ferrata degli Alpini al Col dei Bos, Cortina d’Ampezzo]
  2. the "roulette" excursion, referred to an activity (for example: via ferrata) to take place in an area with a variety of possible itineraries, included within a range of defined characteristics (difficulty, duration, number of participants, ... ).
     [→ vie ferrate di Cortina d’Ampezzo]

  It is called a group excursion because it may be reserved in more than one reservation session, by different clients, for a number of participants no greater than the maximum number allowed and not exceeding the number of positions open at the time of reservation.

  It has a period of validity (season/feasible).

  It indicates specific dates for the excursion on which the reservation may be made.

  The price shown is per person.

  The group excursion may last one or more days. 

  1. If the duration is one day, it may always be reserved directly, using the online reservation system, depending on the availability of the guides in that territory. 
  2. If the duration is more than one day, the reservation must be made upon request.

  All group excursions will be accompanied by a shared mountain guide.

• Can the guide propose excursions?

  He certainly can, in fact we hope that every mountain guide will participate in building our offer by proposing excursions.

  In this sense it is important to define two typologies of proposals:

  1. "common" excursions, that may generally be made by any of the guides and are therefore associated, for reservation, with all the guides in the territory in which the excursion takes place,
  2. "personal" excursions, meaning the ones that are associated only with the guide who proposes them for reasons of specificity, characteristics or organization.

  Proposals are welcome for both group and individual excursions.

  The proposals should be submitted to guide@powrock.com, with:

  • a description of the excursion
  • technical specifications
  • location
  • duration
  • images
  • the programme, services that are included and those that are not
  • dates in which it may take place, for group excursions
  • number of participants
  • technical equipment required
  • price
  • conditions for reservation (options, timeframe and deadlines, ...)
  • other
• What is meant by reserving a day with a guide for an activity?

  Activity refers generically to the various disciplines that are part of the mountain guide's area of expertise: high-altitude mountain climbing, rock climbing, ice and via ferrata climbing, snowshoeing, ski mountaineering, backcountry skiing, canyoning, trekking.

  Powrock offers a reservation service for a day with a guide to all customers who don't know what excursion to take or simply want a guide to advise them or choose for them.

  To make a reservation, the customer must choose the location where he wants to go and the activity he is interested in. Having verified that a guide is available in the area, the reservation may then be made.

  The number of participants who may be included in the reservation and the price for the day vary in relation to the type of activity that is chosen.

  Every presentation page associated with a location and an activity specifies the technical characteristics used to choose the excursion (for example: classic rock-climbing on routes up to grade VI max.).

  The activity has a period of validity (seasonal/feasible).

  It can always be reserved directly, using the online reservation system, for the dates included in the period of validity, if there is at least one guide available.

  All reservations for an activity include the services of a dedicated mountain guide.

• Can customers make a reservation for a specific guide?

  Customers who make their first reservation on Powrock will be matched with a mountain guide assigned to them among those available for the selected date. In this case they cannot choose a specific guide.

  Customers who have already purchased services will be able to visualize, in their profile area, the list of mountain guides with whom they have already shared an experience. They may consult their profile, programmes and ascertain whether they are available. They may then make a direct reservation with the guide they want and trust.

  Please note
  Currently all reservation services are upon request. The direct instant reservation system, based on the real availability of the guides, is currently being developed and will soon be online.