Let our mountain guides take you on a unique and unforgettable experience. Select the location and activity, and we’ll take care of the rest!
The excursion reservation service lets you choose a specific excursion among all those available for each specific location.
The excursion refers to an activity (for example: climbing), it takes place in a specific location (for example: Tre Cime di Lavaredo), it has a predetermined itinerary (for example: Spigolo Giallo route) and defined characteristics (difficulty, duration, number of participants, ...)
Powrock offers you two typologies of excursion:
All the excursions proposed here, whether individual or group, are led by a mountain guide, certified and registered with the Albo delle Guide Alpine, the association of mountain guides.
Individual excursions are led by a dedicated mountain guide. These are exclusive experiences, which may be taken alone, with family or with friends. They are called individual because they must be reserved in a single reservation session for a number of participants that is no greater than the maximum number allowed. The price shown is for the excursion, independently of the number of participants.
Group excursions are led by a shared mountain guide. These are experiences shared with other mountain lovers who reserve the same excursion (at different times in different reservation sessions), that you can take alone, with your family or with friends. The reservation may be made for a number of participants that is no greater than the remaining openings available on the chosen date, at the time of reservation. The price shown on the excursion presentation page is per person.
The mountain guide reservation service lets you reserve a guide in a specific location, for a specific activity that will take place in the area you wish to visit.
The service is dedicated to those who are interested in an activity (for example: ski mountaineering, mountain climbing, trekking, ...) but don't know what excursion to take or simply want to have a guide to help choose and lead them along a route. Your guide will advise you and guide you on a "personalized" excursion, tailored to your desires and to your level of mountain experience and training. The reservation is individual for a dedicated mountain guide.
The reservation can be made for a number of participants no greater than the maximum number allowed. Subject to availability, you are free to choose the date you prefer to take the excursion. The price shown is for one day with the guide, independently of the number of participants.
Activity refers generically to the various disciplines that lie within the perimeter of a mountain guide's expertise: high altitude mountaineering, rock, ice or via ferrata climbing, snowshoeing, ski mountaineering, backcountry skiing, canyoning, trekking.
Excursion means an activity that takes place in a specific location (for example: Tre Cime di Lavaredo), has an established itinerary (for example: Spigolo Giallo route) and defined characteristics (difficulty, duration, number of participants, ...).
The Powrock reservation system is based on the localization of the excursions and the mountain guides.
The location search field progressively autofills, offering you the closest values as you type in the location you wish to visit.
The values that are offered are associated with the presence/coverage of the mountain guides. Therefore if the name of a specific location is not visualized, it means that the service is not active at this time for that location.
You could also repeat the search for a nearby location, a larger or more important tourist destination, where you will surely find an answer to your needs. In any case, we invite you to search by destination, using the names of towns or more recognizable tourist locations.
You can also search for values such as the province, the valleys (for example: Alta Badia), the ski areas (for example: Dolomiti Superski), the mountain ranges and the mountains (for example: Dolomiti – Tre Cime di Lavaredo), the natural parks (for example: Stelvio National Park), ...: the system will give you all the locations associated with these values and you will be able to choose the one you prefer for your next mountain experience.
The Powrock catalogue covers all needs and different levels of training and experience, from the novice who is just starting out and wants to learn or simply to try a mountaineering experience, to the expert who seeks out a guide as a worthy companion with whom to share an adventure.
Look in the catalogue of excursions available in the location that interests you, to find the one that is right for you. On every presentation page, you can check the level of experience that is required and the relative technical difficulty of the excursion. To make your search easier, select the option "level of activity" among the search filters and choose one of the three possibilities: basic, medium, advanced.
If you would rather let your mountain guide choose for you, reserve a day with the guide in the location that interests you, for the activity you are interested in. He will be the one to assess your level of training and experience and to guide you in a "personalised" excursion, along a route that is tailored to your capabilities.
Please note: for the latter type of experience (personalised excursion), the excursions are limited to those with a parameter/grade of difficulty that corresponds to a basic, medium or medium/advanced level of training. If you wish to reserve a guide for an activity at the advanced level (high and extreme difficulty), you must make a specific request by writing to the following email address: booking@powrock.com, detailing the technical requisites of the route you would like to attempt.
The minimum age to participate in an excursion is determined by the type of activity and by the specificities and characteristics of the excursion.
Every presentation page indicates the requirements to participate in the excursion, including the minimum age. The participant must have reached the minimum age on the day the excursion is scheduled.
Minors under the age of 18, if unaccompanied, require a waiver from the parent or guardian of the child, that must be given to the guide before the excursion begins.
The Powrock reservation service is based on the real availability of mountain guides, in the selected location.
Please note
Currently all reservation services are upon request. The direct instant reservation system, based on the real availability of the guides, is currently being developed and will soon be online.
If you reserve an individual or group excursion, or reserve a mountain guide directly for an activity ("personalized" excursion), you CANNOT choose your mountain guide (for example: Paolo Rossi).
When you reserve the excursion, your reservation is matched with one of the available guides free on that day in that location. This is the only way we can guarantee to cover the widest range of open dates for the activities and excursions in our catalogue, and offer you a service that meets your needs and expectations.
You will be given the name of your mountain guide immediately upon confirmation of your order, together with his/her contacts. You will thus have a direct line of communication with him/her if you need further information or details about your upcoming experience.
If you have already enjoyed an experience with Powrock, in your customer profile, you will find the list of your mountain guides, you will be able to view their profile, programmes and check if they are available. You will then be able to directly reserve one of your trusted guides.
Please note
Currently all reservation services are upon request. The direct instant reservation system, based on the real availability of the guides, is currently being developed and will soon be online.
The total price of a reservation is based on several items. The total is billed when you make payment through the instant reservation process or upon confirmation of a request for reservation.
The total cost of the reservation may include:
A detailed account of costs is presented on the presentation page of every excursion.
Powrock accepts all the most common secure methods of payment, depending on where your account is located.
The following are the options for payment:
Powrock does not accept cash payments made directly to the guide and/or to other suppliers of the service you have bought through its systems. This practice is a violation of our terms of service and may lead to the cancellation of your account.
Under no circumstance may the guide ask you to pay for the service and/or part of it and/or any extra part. Should this happen we invite you to please let us know immediately so that we may defend the quality and credibility of our service.
Please note
Currently all reservation services are upon request. The direct instant reservation system, based on the real availability of the guides and the direct payment, is currently being developed and will soon be online.
Anyone can make a reservation, but you must be an adult, that is you must have reached the age of 18 at the time you make the reservation.
To send a request or make a reservation you must provide all the data requested, so that we may provide you with a service that matches your expectations.
We ask you for only a few mandatory pieces of information:
Your data will be used for internal purposes by Powrock, it will serve exclusively to inform you on the status of your reservation, to contact you in case of any variation or change in the programmes and for administrative purposes. If you have made a reservation, your contact information will be provided to your mountain guide so that he can manage and organize your excursion and activity.
If you are ready for an experience with a Powrock mountain guide, you can make an instant reservation or send a request to our reservation centre.
Our proposal offers two different typologies of reservation service:
The two reservation processes may easily be distinguished by the different reservation boxes to be found on the presentation page for each excursion, and the words on the command buttons: "Proceed" in the first case or "Send request" in the second.
Please note:
Currently all reservation services are upon request. The direct and immediate reservation system, based on the real availability of the guides, is currently being developed and will soon be online.
To reserve an excursion upon request, either an individual or a group request, you must submit the request form completed in all its parts.
In order for us to respond quickly and precisely, it is essential that you properly specify: your references, the number of participants, the date or period in which you would like to take your excursion, any requests that might differ from what is specified on the presentation page for each excursion.
Our booking service will immediately verify your request and provide a prompt response as to the feasibility and requirements of the reservation: the characteristics of the excursion, availability of the guide and the number of participants, expiration date for the option, methods and terms of payment.
At this point you may confirm your reservation request with payment.
Powrock will then send you confirmation of your reservation with the receipt for payment and the presentation voucher detailing the service you have reserved, the meeting point, information for any transfers, the name of your mountain guide and his contacts.
Powrock booking and your mountain guide will remain at your disposal for any further information about the service you have reserved.
The process of instant reservation, based on the real availability of the guides, is very simple and only requires a few steps.
All you have to do is follow the procedure starting with the reservation box on every description sheet:
Your reservation will be confirmed automatically, and all you have to do is enjoy an adventure you will never forget.
To make an instant reservation, you must complete the registration of your Powrock account, where you will be able to check your reservation and read the profile of your guide.
Please note
Currently all reservation services are upon request. The direct and immediate reservation system, based on the real availability of the guides, is currently being developed and will soon be online.
Every presentation page describing an excursion or a certain activity specifies a meeting point where you will find your guide, and the time of your appointment.
The definitive meeting point will be confirmed on the presentation voucher with the guide's contacts and all the information you need for the excursion. Any later variations in time or place will be communicated immediately. On the day of the excursion, you must be at the indicated meeting point on time, with your presentation voucher.
For any further information or requests concerning the place and time to meet, you may send an email to customer@powrock.com, or contact your guide directly.
The transfers to and from the location of the excursion are organized on the basis of the excursion and the number of participants. They generally rely on the guide's vehicle and/or the customer's own means of transportation. Upon request, we can organize a private shuttle or jeep service.
In addition to the guide's contacts and all the necessary information, the presentation voucher will contain the organizational details for the transfer to and from the place of the excursion.
For any further information or request, regarding the transfers, you may send an email to customer@powrock.com, or contact your guide directly.
For each typology of activity, you need to bring the technical material required for the excursion.
Mountain climbing
Harness, pick/ice axe, crampons, high-altitude mountaineering boots, helmet. Ropes and hardware will be provided by the guide.
Ice climbing
Harness, ice axe, ice crampons, ice mountaineering boots/waterproof mountaineering boots, gloves, helmet. Ropes and hardware will be provided by the guide.
Rock climbing
Harness, rock-climbing shoes, helmet. Ropes and hardware will be provided by the guide.
Climbing on the via ferrata
Harness, via ferrata kit, mountaineering boots, helmet.
Trekking
Hiking boots
E-bike - Mountain bike
Bicycle, protective gear, helmet
Ski mountaineering
Skis, ski boots and poles for ski mountaineering, ski skins, crampons, ABS backpack, snow shovel, probe and avalanche transceiver. For some excursions: helmet, crampons, harness, ice axe. Ropes and hardware will be provided by the guide.
Off-piste skiing
Skis, ski boots and ski poles for off-piste skiing, ABS backpack, snow shovel, probe and avalanche transceiver. For some excursions: helmet, crampons, harness, ice axe. Ropes and hardware will be provided by the guide.
Ski tour
Skis, ski boots and ski poles.
Snowshoes
Snowshoes, waterproof mountaineering boots and snowshoe poles.
For all the excursions, we advise you to wear technical mountain gear, specific to each type of activity, and to always carry a change of clothes in your backpack, along with drinks and snacks.
Every presentation page describing the activities contains a list of the minimum essential equipment for each specific excursion, and your presentation voucher will tell you specifically what to bring.
For any further information or requests concerning the technical equipment, you may send an email to customer@powrock.com, or contact your guide directly.
The mountain guide can cancel, interrupt or modify the route of your excursion should he deem that the minimum safety conditions cannot be guaranteed.
Reasons for cancellation, interruption or change may be caused by:
In case of cancellation, the cost of the excursion will be fully reimbursed. If the excursion was cancelled for reasons that depend on misconduct or serious errors on the part of the participants, no refunds may be claimed.
If you and your guide are both available, the excursion may be rescheduled for another day.
Should the excursion be interrupted or modified, no refund will be made.
Requests for refunds should be sent to customer@powrock.com
Reservations must be cancelled by the customer. Every cancellation is subject to the terms of cancellation, which you accepted when you confirmed the reservation.
The terms of cancellation define the dates within which the reservation may be cancelled and the relative refund that you are entitled to receive. They vary in relation to the typology, the characteristics and the dates for which the excursion has been reserved. They are indicated on the presentation page of each excursion.
Powrock defines three different standard terms of cancellation that it applies to guarantee both the customers and the mountains guides, in order to provide an efficient and truthful service:
Requests for cancellation must be sent to customer@powrock.com
Every Powrock proposal applies one of the three different standard terms for cancellation (flexible, moderate, rigid), which are shown on the presentation page of each excursion.
Flexible terms of cancellation
Moderate terms of cancellation
Rigid terms of cancellation
To define the time periods that establish the terms of cancellation, the hours should be calculated starting at midnight of the day on which the excursion is scheduled.
Requests for cancellation must be sent to: customer@powrock.com
