Let our mountain guides take you on a unique and unforgettable experience. Select the location and activity, and we’ll take care of the rest!
Because Powrock is a "guide-centred" system whose goals include promoting and enhancing the professional figure of the mountain guide. Our mission is in fact to become the brand of reference in the market for the disciplines, activities and services that lie within the perimeter of a guide's expertise.
The model we offer is not simply a response to new market dynamics and needs, it is a solution to the critical nodes and issues of the guide's profession.
In synthesis, the advantages of joining Powrock can be:
If you want to know more, write us at guide@powrock.com
The Powrock model is based on:
In order for the booking to work as it should, it is essential that the guide:
[*] One of the distinctive characteristics of the model is that the activities and excursions are offered univocally by Powrock. All the guides who work in a specific area are therefore associated with all the activities and excursions available in that territory. When a customer reserves an activity or an excursion, the system assigns the reservation to one of the guides who is free on that date.
To join and offer his professional services to Powrock customers, the mountain guide must submit an application to the email address: guide@powrock.com, indicating:
We will contact the guide as soon as possible.
To join and offer his professional services to Powrock customers, the mountain guide must necessarily:
Yes, both aspirant guides and medium-mountain guides or other specialised professional figures recognised and certified by mountain guide associations can join Powrock and provide their professional services according to the rules, limitations and constraints specified for each of these figures.
All activities and excursions that are part of the possible and recognised spheres of the profession may be associated.
To offer the customer a prompt and complete reservation service, in addition to real-time availability, it is important that each guide have his own territorial competence, meaning that the perimeter within which he operates must be well-defined.
Each guide will therefore be associated to all the locations within the perimeter in which he operates and within which he can provide an efficient service to the Powrock customer, so that he may be reserved for the excursions or activities that take place within the area of his competence.
The guide can modify his territorial competence, definitively or temporarily, should he relocate his range of action. To do so, he must submit his request to: guide@powrock.com
Yes, mountaineering schools can join Powrock.
To join, the school must submit a request to the email address guide@powrock.com, specifying:
One of our representatives will promptly contact the school to provide all the required information.
The catalogue is structured to respond to the various requirements of the customer and divided into three sections:
The guide who joins Powrock is associated by default to the proposed excursions and activities available in his area of territorial competence (locations) and will therefore be eligible to be matched to the relative reservations, depending on his available dates and on those of his colleagues operating in the same area.
For any limitations, the guide must set to his/her excursions or activities, please send notice to the email address: guide@ powrock.com
Individual excursion means an activity (for example: rock climbing) that takes place in a specific location (for example: Tre Cime di Lavaredo), has a predetermined route (for example: via Spigolo Giallo) and defined characteristics (difficulty, duration, number of participants, ...).
It is called individual because it must be reserved in a single reservation session, by a single customer, for a number of participants that does not exceed the maximum number allowed. It has a period of validity (seasonal/feasible).
It may always be reserved for the dates included in the period of validity, if at least one guide is available on that date.
The individual excursion may last one or more days.
All individual excursions will be accompanied by a dedicated mountain guide.
There are two types of group excursion:
It is called a group excursion because it may be reserved in more than one reservation session, by different clients, for a number of participants no greater than the maximum number allowed and not exceeding the number of positions open at the time of reservation.
It has a period of validity (season/feasible).
It indicates specific dates for the excursion on which the reservation may be made.
The price shown is per person.
The group excursion may last one or more days.
All group excursions will be accompanied by a shared mountain guide.
He certainly can, in fact we hope that every mountain guide will participate in building our offer by proposing excursions.
In this sense it is important to define two typologies of proposals:
Proposals are welcome for both group and individual excursions.
The proposals should be submitted to guide@powrock.com, with:
Activity refers generically to the various disciplines that are part of the mountain guide's area of expertise: high-altitude mountain climbing, rock climbing, ice and via ferrata climbing, snowshoeing, ski mountaineering, backcountry skiing, canyoning, trekking.
Powrock offers a reservation service for a day with a guide to all customers who don't know what excursion to take or simply want a guide to advise them or choose for them.
To make a reservation, the customer must choose the location where he wants to go and the activity he is interested in. Having verified that a guide is available in the area, the reservation may then be made.
The number of participants who may be included in the reservation and the price for the day vary in relation to the type of activity that is chosen.
Every presentation page associated with a location and an activity specifies the technical characteristics used to choose the excursion (for example: classic rock-climbing on routes up to grade VI max.).
The activity has a period of validity (seasonal/feasible).
It can always be reserved directly, using the online reservation system, for the dates included in the period of validity, if there is at least one guide available.
All reservations for an activity include the services of a dedicated mountain guide.
Customers who make their first reservation on Powrock will be matched with a mountain guide assigned to them among those available for the selected date. In this case they cannot choose a specific guide.
Customers who have already purchased services will be able to visualize, in their profile area, the list of mountain guides with whom they have already shared an experience. They may consult their profile, programmes and ascertain whether they are available. They may then make a direct reservation with the guide they want and trust.
Please note
Currently all reservation services are upon request. The direct instant reservation system, based on the real availability of the guides, is currently being developed and will soon be online.
Every time a customer makes a reservation the system sends a notification to the guide with the details of the reservation and the customer's references.
The guide can visualize the reservation record on the schedule from which he manages his available dates and in the section with current reservations. In addition to the reservation details, the record also contains the customer's details with contact information and the link to his profile, where he may view his mountaineering curriculum.
Please note
Currently all reservation services are upon request. The direct instant reservation system, based on the real availability of the guides, is currently being developed and will soon be online.
The mountain guide can cancel, interrupt or modify the route of an excursion when minimum safety conditions cannot be guaranteed.
The decision to cancel, interrupt or modify may be prompted by:
Any cancellations, interruptions or changes must be communicated immediately to guide@powrock.com
If the guide is available and the customer agrees, the excursion may be rescheduled for another day, and notice must be sent immediately to guide@powrock.com
In the case the guide is not available on the day/days of the excursion he must send notice immediately to guide@powrock.com, specifying the reasons.
The standard commercial conditions define the general and common terms for the economic relationship that is established between the guide and Powrock.
They include:
The guide's fee, except in specific cases agreed upon in advance, refers exclusively to his professional service (day with the guide), in addition to any tax obligations, and not to any other services rendered.
Please note
Powrock does not accept cash payments made directly by the customers to the guide and/or any other providers of services purchased through its systems. This practice is a violation of our terms of service and may lead to the cancellation of the guide's accreditation.
Powrock promotes a pricing policy that is essentially founded on homogeneity and uniformity with respect to the services rendered, on clarity and transparency with respect to the communication to the customer:
Powrock has established an internal committee to define the parameters for determining and validating the pricing. The committee is constituted by mountain guides and marketing experts working for Powrock.
