Customer assistance

Information and details about the Powrock service, dedicated to customer. Choose one of the following topics.

Mountain guides assistance

Information and details about the Powrock service, dedicated to mountain guides. Choose one of the following topics.

Tour operator assistance

Information and details about the Powrock service, dedicated to tour operators. Choose one of the following topics.

Frequently asked questions

  • What does it mean to reserve an excursion?

    The excursion reservation service lets you choose a specific excursion among all those available for each specific location.

    The excursion refers to an activity (for example: climbing), it takes place in a specific location (for example: Tre Cime di Lavaredo), it has a predetermined itinerary (for example: Spigolo Giallo route) and defined characteristics (difficulty, duration, number of participants, ...)

    Powrock offers you two typologies of excursion:

    1. Individual excursions, led by a dedicated mountain guide. The reservation can be made for a number of participants that is no greater than the maximum number allowed. You can choose the date you prefer for the excursion, subject to the availability of a guide. The price shown is per excursion, independently of the number of participants.
    2. Group excursions, led by a shared mountain guide. The reservation may be made for a number of participants that is no greater than the number of remaining openings on the chosen dates. You may choose to reserve any date among those available. The price shown is per person.

    All the excursions proposed here, whether individual or group, are led by a mountain guide, certified and registered with the Albo delle Guide Alpine, the association of mountain guides.

  • What is meant by individual excursion and group excursion?

    Individual excursions are led by a dedicated mountain guide. These are exclusive experiences, which may be taken alone, with family or with friends. They are called individual because they must be reserved in a single reservation session for a number of participants that is no greater than the maximum number allowed. The price shown is for the excursion, independently of the number of participants.

    Group excursions are led by a shared mountain guide. These are experiences shared with other mountain lovers who reserve the same excursion (at different times in different reservation sessions), that you can take alone, with your family or with friends. The reservation may be made for a number of participants that is no greater than the remaining openings available on the chosen date, at the time of reservation. The price shown on the excursion presentation page is per person.

  • What does it mean to reserve a mountain guide?

    The mountain guide reservation service lets you reserve a guide in a specific location, for a specific activity that will take place in the area you wish to visit.

    The service is dedicated to those who are interested in an activity (for example: ski mountaineering, mountain climbing, trekking, ...) but don't know what excursion to take or simply want to have a guide to help choose and lead them along a route. Your guide will advise you and guide you on a "personalized" excursion, tailored to your desires and to your level of mountain experience and training. The reservation is individual for a dedicated mountain guide.

    The reservation can be made for a number of participants no greater than the maximum number allowed. Subject to availability, you are free to choose the date you prefer to take the excursion. The price shown is for one day with the guide, independently of the number of participants.

  • How does the search by location work?

    The Powrock reservation system is based on the localization of the excursions and the mountain guides.

    The location search field progressively autofills, offering you the closest values as you type in the location you wish to visit.

    The values that are offered are associated with the presence/coverage of the mountain guides. Therefore if the name of a specific location is not visualized, it means that the service is not active at this time for that location.

    You could also repeat the search for a nearby location, a larger or more important tourist destination, where you will surely find an answer to your needs. In any case, we invite you to search by destination, using the names of towns or more recognizable tourist locations.

    You can also search for values such as the province, the valleys (for example: Alta Badia), the ski areas (for example: Dolomiti Superski), the mountain ranges and the mountains (for example: Dolomiti – Tre Cime di Lavaredo), the natural parks (for example: Stelvio National Park), ...: the system will give you all the locations associated with these values and you will be able to choose the one you prefer for your next mountain experience.

Still can’t find what you’re looking for? Still need assistence?