Booking
- Is the availability real?
The Powrock reservation service is based on the real availability of mountain guides, in the selected location.
- To reserve individual excursions you can check the calendar to see on what days there is at least one mountain guide available, and what days none of the guides are free.
- To reserve group excursions, the availability of the guides is confirmed for all the dates on the calendar.
- To reserve a mountain guide for a specific activity ("personalized" excursion) you can check the calendar to see on what days there is at least one mountain guide available, and what days none of the guides are free.
Please note
Currently all reservation services are upon request. The direct instant reservation system, based on the real availability of the guides, is currently being developed and will soon be online. - Can I choose my mountain guide?
If you reserve an individual or group excursion, or reserve a mountain guide directly for an activity ("personalized" excursion), you CANNOT choose your mountain guide (for example: Paolo Rossi).
When you reserve the excursion, your reservation is matched with one of the available guides free on that day in that location. This is the only way we can guarantee to cover the widest range of open dates for the activities and excursions in our catalogue, and offer you a service that meets your needs and expectations.
You will be given the name of your mountain guide immediately upon confirmation of your order, together with his/her contacts. You will thus have a direct line of communication with him/her if you need further information or details about your upcoming experience.
If you have already enjoyed an experience with Powrock, in your customer profile, you will find the list of your mountain guides, you will be able to view their profile, programmes and check if they are available. You will then be able to directly reserve one of your trusted guides.
Please note
Currently all reservation services are upon request. The direct instant reservation system, based on the real availability of the guides, is currently being developed and will soon be online. - How is the price of my reservation determined?
The total price of a reservation is based on several items. The total is billed when you make payment through the instant reservation process or upon confirmation of a request for reservation.
The total cost of the reservation may include:
- the cost of the mountain guide's service
- any optional accessory costs: for example, insurance, transfers
- any costs for other services that concur to the total package sold: for example lodging, meals, transfers
- value added tax (IVA): a tax applied to reservations by residents in the European Union, Switzerland, Norway, Iceland, South Africa and Japan (billed as JCT, Japanese Consumption Tax),
- mandatory local taxes: any tax applied on the basis of the location of the service.
A detailed account of costs is presented on the presentation page of every excursion.
- What methods of payment do you accept?
Powrock accepts all the most common secure methods of payment, depending on where your account is located.
The following are the options for payment:
- the major credit and prepaid credit cards (Visa, MasterCard, American Express, Discover, JCB)
- many debit cards that can be used as credit cards
- PayPal for some countries
- Alipay for China only
- Postepay for Italy only
- Sofort Überweisung for Germany only
- iDEAL for the Netherlands only
- Boleto Bancário, Hipercard, Elo and Aura for Brazil only
- PayU for India only
- International bank transfer
Powrock does not accept cash payments made directly to the guide and/or to other suppliers of the service you have bought through its systems. This practice is a violation of our terms of service and may lead to the cancellation of your account.
Under no circumstance may the guide ask you to pay for the service and/or part of it and/or any extra part. Should this happen we invite you to please let us know immediately so that we may defend the quality and credibility of our service.
Please note
Currently all reservation services are upon request. The direct instant reservation system, based on the real availability of the guides and the direct payment, is currently being developed and will soon be online. - What are the requirements to make a reservation?
Anyone can make a reservation, but you must be an adult, that is you must have reached the age of 18 at the time you make the reservation.
To send a request or make a reservation you must provide all the data requested, so that we may provide you with a service that matches your expectations.
We ask you for only a few mandatory pieces of information:
- name and surname
- e-mail address
- telephone number
- gender
- date of birth
- nation
- address
Your data will be used for internal purposes by Powrock, it will serve exclusively to inform you on the status of your reservation, to contact you in case of any variation or change in the programmes and for administrative purposes. If you have made a reservation, your contact information will be provided to your mountain guide so that he can manage and organize your excursion and activity.
- How can I make a reservation?
If you are ready for an experience with a Powrock mountain guide, you can make an instant reservation or send a request to our reservation centre.
Our proposal offers two different typologies of reservation service:
- the first, based on the real availability of a mountain guide, allows you to reserve your experience instantly, and confirm it automatically at the end of the reservation and online payment process,
- the second, for which availability must be verified, requires you to send a request for reservation, which must be verified and confirmed by Powrock booking.
The two reservation processes may easily be distinguished by the different reservation boxes to be found on the presentation page for each excursion, and the words on the command buttons: "Proceed" in the first case or "Send request" in the second.
Please note:
Currently all reservation services are upon request. The direct and immediate reservation system, based on the real availability of the guides, is currently being developed and will soon be online. - How can I reserve an excursion upon request?
To reserve an excursion upon request, either an individual or a group request, you must submit the request form completed in all its parts.
In order for us to respond quickly and precisely, it is essential that you properly specify: your references, the number of participants, the date or period in which you would like to take your excursion, any requests that might differ from what is specified on the presentation page for each excursion.
Our booking service will immediately verify your request and provide a prompt response as to the feasibility and requirements of the reservation: the characteristics of the excursion, availability of the guide and the number of participants, expiration date for the option, methods and terms of payment.
At this point you may confirm your reservation request with payment.
Powrock will then send you confirmation of your reservation with the receipt for payment and the presentation voucher detailing the service you have reserved, the meeting point, information for any transfers, the name of your mountain guide and his contacts.
Powrock booking and your mountain guide will remain at your disposal for any further information about the service you have reserved.
- How does the instant reservation process work?
The process of instant reservation, based on the real availability of the guides, is very simple and only requires a few steps.
All you have to do is follow the procedure starting with the reservation box on every description sheet:
- in the box, from the calendar of available dates, choose the date you want among the ones that are still open and specify the number of participants for which you are making the reservation,
- if offered, add the optional extra services recommended for you (insurance, transfers, ...)
- add payment details, including any coupons you may have, accept the terms and sales conditions and confirm the reservation,
- visualise your order confirmation and download the presentation voucher that will be sent to you to the e-mail address you provided.
Your reservation will be confirmed automatically, and all you have to do is enjoy an adventure you will never forget.
To make an instant reservation, you must complete the registration of your Powrock account, where you will be able to check your reservation and read the profile of your guide.
Please note
Currently all reservation services are upon request. The direct and immediate reservation system, based on the real availability of the guides, is currently being developed and will soon be online.